EMT Practice Test

1. Question Content...

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Question1: Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

Question2: Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

Question3: Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?

Question4: Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?

Question5: Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?

Question6: Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

Question7: A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?

Question8: Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

Question9: What is a prerequisite for creating a user that has a Partner Community license?

Question10: Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

Question11: How can Sharing Sets be used to share records with Customer Community users?

Question12: Which three permissions are included for a delegated administrator?
Choose 3 answers

Question13: No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

Question14: hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Question15: Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers

Question16: An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

Question17: Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers

Question18: Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

Question19: What accurately sequences the necessary steps to create a partner user from an enabled partner account?

Question20: Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers

Question21: Universal Containers (UC) maintains multiple customer experiences,but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

Question22: Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers

Question23: Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose 2 answers

Question24: Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?

Question25: Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

Question26: Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

Question27: Northern Trail Outfitters (NTO) offers a new product that is different in North Americ a. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers

Question28: Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?

Question29: Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

Question30: Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

Question31: Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

Question32: Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?

Question33: Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

Question34: Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates should ZRS consider to build the portal?
Choose 2 answers

Question35: The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers

Question36: Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

Question37: A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

Question38: Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

Question39: Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

Question40: Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Question41: The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

Question42: Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers

Question43: Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three keyfeatures of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

Question44: Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

Question45: Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?